1. How to delete your account
- Open the Vaidhya app and sign in with your mobile number and the one-time code.
- Go to your Profile.
- Scroll to the bottom and tap Delete Account.
- Read what will be deleted. Type DELETE in the box to confirm.
- Tap Delete My Account, then confirm in the box that appears.
The app signs you out and shows that your account has been deleted. That is the end of it.
If you have deleted the app or changed phones, install Vaidhya again, sign in with the same mobile number, and follow the same steps.
If you added a hospital or clinic with branches, deleting the main account also deletes its branches. A branch cannot delete the whole account on its own.
2. Why only in the app
Deleting an account cannot be undone, so it must be done by the person who owns it. The app proves that with your mobile number and one-time code. We cannot safely delete accounts on request by email, phone or message, because anyone could ask in your name. If you cannot get into your account, write to us and we will help you sign in again.
3. What is deleted, immediately
- Your profile, photo, name, mobile number, email, address and every other detail on your account.
- Doctor appointments, consultation history, prescriptions and notes.
- OPD visits and tokens.
- Lab test, home collection and home care bookings: your name, address, notes and prescription.
- IPD bed requests, medical tourism cases and insurance applications: your name, contact details, medical summary, reports, passport copy, insurance and nominee details, messages and documents.
- Chats and calls with our insurance desk, and callback requests.
- Family members, medicine reminders, emergency contacts, health records and reviews.
- Job profile, resume, applications, saved jobs, job alerts and job messages. Jobs you posted.
- Notifications and settings.
- For providers: your listing, doctors, rooms, packages, products, services, subscription and verification documents.
- For sales, franchise and referral partners: your visit photos and locations, referral data, and bank or UPI details.
- Every file you uploaded, removed from our storage.
4. What stays, and why
Where a payment was made, the law and accounting rules require us to keep a record that it happened. We keep only that record, made anonymous: the amount, the date, the status and the payment reference. It has no name, mobile number, email, address, health details or documents, and it is used for nothing else. The same goes for commission records of partners, which stay without bank details.
Our database provider may hold encrypted backups, which are overwritten in its normal cycle. Records that other members keep about care they gave you, such as a hospital's own medical records, are the responsibility of that hospital under the law that applies to it.
5. Before you delete
- It cannot be undone. We cannot bring an account back.
- Cancel any open bookings first: appointments, bed requests, home care, insurance and medical tourism cases.
- If a refund is owed to you, wait for it to reach you first. After deletion we have no way to reach you about it.
- Provider subscriptions end with the account and are not refunded.
- Policies you bought stay with the insurer under their own terms. Deleting your Vaidhya account does not cancel a policy. Ask the insurer or our desk about a policy before you delete.
- You can sign up again later with the same mobile number. It will be a new, empty account.
6. Explore without login
If you only used Explore without login, there is nothing of yours to delete. Guest mode uses sample accounts and made-up data, and holds no personal information about you.
7. Questions
Write to our Grievance Officer at [email protected]. We acknowledge a message within 48 hours. See also our Privacy Policy.
Also read our Privacy Policy.