Privacy Policy

Your data. Your control. Our responsibility.

Last updated: January 2025

Vaidhya (“we”, “our”, “us”) operates a healthcare discovery and appointment facilitation platform that allows users to discover doctors, hospitals, clinics, healthcare vendors, and to request appointments or consultations.

Vaidhya does not provide medical advice, diagnosis, or treatment. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

We may collect the following categories of information:

  • Basic personal information (name, phone number, email)
  • Profile preferences such as location and appointment type
  • Doctor, hospital, or vendor search interactions
  • Appointment request details (date, time, mode)
  • Device information, IP address, and app usage analytics

Important: We do NOT require users to submit medical records or sensitive health data.

2. Health & Medical Information Disclaimer

Vaidhya does not collect, store, or process medical records, prescriptions, diagnoses, or treatment plans. Any communication between users and healthcare providers occurs directly and independently.

Vaidhya acts only as a technology platform facilitating discovery and appointment requests.

3. How We Use Information
  • To enable appointment requests and healthcare discovery
  • To connect users with doctors, hospitals, and vendors
  • To improve app performance and user experience
  • To send appointment-related notifications
  • To ensure platform safety and prevent misuse
4. Appointments & Communication

Appointment booking, call-based consultations, and video consultations are facilitated through third-party providers or directly with healthcare professionals. Vaidhya does not monitor or record medical conversations.

5. Vendors & Emergency Services

Healthcare vendors (oxygen suppliers, ambulance providers, diagnostics, pharmacies) are independent third parties. Availability and services are provided directly by them.

6. Location Information

Location data is used only to show nearby doctors, hospitals, and vendors. You may disable location access at any time through device setting